Client Resources
Emergency Management Plan – Instructions for Clients
Miami FL, Office Tele #: 305-537-4222
Website- www.eternalifeservices.com
If Eternal Life Services Corp must activate our emergency management plan, please be assured your care is our utmost concern in these situations and we will do everything possible to have your caregiver remain with you at all times, whether that be in your home or at your facility (if applicable). A member of our administrative team will coordinate, communicate and confirm the plan for your care during an emergency, within the parameters outlined below.
If our agency is forced to shut down due to unsafe conditions and our caregiving team cannot safely provide services, we will notify you and attempt to assure your medical needs are met, such as providing emergency alternatives for your care (i.e, contacting local emergency resources). Remain calm as we will help identify a plan for your safety.
Eternal Life Services Corp has prepared an extensive Emergency Management Plan to ensure continuity of your care and safety when the area where you live is affected by an emergency or disaster. We discuss this plan with you when you start services with us, we review the plan annually with you as we update your Emergency Contact details, and we review the plan again with you if we are activating this plan due to an impending emergency.
This plan includes, but is not limited to:
- Discussing this plan with you during your admission process along with a plan for your continuing care and possible evacuation if needed.
- Our Client Intake/Admission package contains a list of known emergency shelters and forms to notify local emergency officials of your special needs if evacuation to a shelter is necessary. This was shared with you also. If you registered for a Special Needs Shelter, we will confirm your acceptance at this shelter and ensure your transportation to this shelter.
- We will notify you in advance of any known threat of emergency. Should a sudden emergency occur, we will attempt to contact you to assess your situation/needs and plan for your ongoing care if necessary.
- During an emergency we will attempt to assure your needs, within scope of our State authorized services, are met and you are prepared if evacuation is necessary. We will do everything in our power to ensure your safety.
- It may be necessary for our agency to temporarily cease operation to assure our staff’s safety. We will notify you and attempt to assure your medical needs are met if this occurs. We will resume services as soon as it’s safe.
- We ask you contact our office to report your status and any needs you may have.
- If telephone service is down and you are unable to make a call, our staff will make a visit as soon as possible. Alternatively, if internet service is available, you or a family/friend may visit our website for special posted notices.
- We will prioritize clients to be seen if necessary, will be made in the following manner:
- Clients who do not have friends or family members in the area, who have potentially life-threatening illness which requires close supervision.
- Clients who may have family and friends available but are not able to provide adequate care and interruption of services may significantly impact client’s ability to meet basic physiologic and safety needs.
- Clients who are able to meet their own basic physiologic and safety needs without agency intervention.
- If you are a client receiving services in a facility, we will contact the facility to coordinate your care and safety. A copy of this Notification will be distributed to them as well.
- All clients will be contacted after the emergency to make arrangements to reestablish the regular care plan.
- Special Needs Shelters: Shelters are the last resort. Services in a shelter are limited and conditions may be uncomfortable for you. In addition, the services will not be equal to what you could receive in your home or healthcare institution and you may find conditions to be stressful and/or inadequate of your needs.
Please read information found in Client Journal and in ACHA form 3110-1006 (included in your admission package) prior to an emergency.
Note: Refer to Attachment F (ii) Client Checklist Before Departing to a Shelter, which is also provided in your Client Journal and provided/reviewed upon client intake.
COMMUNITY RESOURCES
Area 11
Agency on Aging (Serves Miami-Dade and Monroe Counties)
760 NW 107th Avenue
Suite 214, 2nd Floor
Miami, FL 33172
305-670-6500
Center for Independent Living (Serves Miami-Dade County)
4770 Biscayne Blvd
Miami, FL 33137
305-751-8025
Center for Independent Living (Serves Monroe County)
103400 Overseas Highway, Suite 243
Key Largo, FL 33037
305-453-3491
Aging and Disability Resource Center (Serves Miami-Dade and Monroe Counties)
760 NW 107th Avenue
Suite 214, 2nd Floor
Miami, FL 33172
305-670-6500
MIAMI-DADE COUNTY COMMUNITY RESOURCES
Animal Welfare Society of South Florida 2601 SW 27th Ave. Miami, FL 33133 305-858-3501
Humane Society of Greater Miami 1601 West Dixie Highway North Miami Beach, FL 33160 305-696-0800
Miami-Dade County Animal Services 3599 NW 79th Ave. Doral, FL 33122 311
Salvation Army 1907 NW 38th St. Miami, FL 33142 305-637-6700 Temporary Shelter is intended to empower people to regain their independence and self-sufficiency. Salvation Army guests receive housing, meals, case management and life skills instruction and counseling in a clean, safe and supportive environment. Additional services include tutoring, support groups, spiritual support and ad-hoc community services for employment and housing opportunities.
United States Department of Veteran Affairs 1201 NW 16th St. Miami, FL 33126 305-325-3325 or Hotline: 1-877-4AID-VET
Meals on Wheels 786-469-4707 Eligible participants receive seven free frozen meals each week at their residence, along with fresh fruit, milk and other food items. The meals are delivered between 8 a.m. and 5 p.m. on weekdays. Recipients must be at least 60 years old with a disability or homebound. Individuals under age 60 with disabilities who live with an eligible recipient, and are dependent for care, can also receive meals. Spouses are eligible without any age restrictions or medical conditions. Call 786-469-4707 to determine eligibility.
Miami-Dade County Community Action and Human Services – Meals for the Elderly Overtown Transit Village North 701 NW 1st Ct. Miami, FL 33136 786-469-4600 Mon. – Fri. 8:00 AM – 2:00 PM
Legal Services of Greater Miami (305) 576-0080 4343 West Flagler St #100 Miami, FL 33134 Free civil legal services to eligible people. Representation, for clients with problems relating to health care, education, disability, benefits, family issues and employment. https://jcsfl.org/
Miami Dade Veterans Services Program (305) 270-2940 11025 SW 84 St Bldg 2 Miami, FL 33173 Assists veterans with claims to the va. Can also assist children, widows and parents of veterans. Hospitalization, burial, military discharge review, compensation, pension, dependence and indemnity compensation, education, veterans administration home loan, vocational rehabilitation and insurance.
Miami VA Healthcare System (305) 575-7000 1201 NW 16th St Miami, FL 33125 Healthcare for veterans. https://www.miami.va.gov/
The Red Cross (305) 644-1200 335 SW 27th Avenue Miami, FL 33135 Rental and utility assistance. http://www.redcross.org/local/florida/ south-florida
MONROE COUNTY COMMUNITY RESOURCES
American Cancer Society: Education, research, advocacy services, supportive groups, resource and referral, follow-up care cancer.org Key West (305) 292-2333
Cancer Foundation of the Florida Keys: Assistance with rent, food, transportation, utilities, cancer education, supportive services – Key West (305) 294-7300 keyscancerfoundation.org
Community Health of South Florida (CHI): General clinic, nutrition education, mother/ infant care, screening chisouthfl.org Marathon (305) 743-4000, Tavernier (305) 252-4820
Florida Department of Health (DOH) in Monroe County: General clinic, physicals, STD/ HIV screenings monroe.floridahealth.gov Key West (305) 293-7500
Veteran’s Affairs: Veterans Affairs health clinic – Key West: 1300 Douglas Cir (305) 293-4863 & 1200 Truman Ave (305) 295-5150, Key Largo 105662 Overseas Hwy (305) 451-0164 va.gov
Monroe County Sheriff’s Office– Victim Advocate Program: Emergency response and support services – Keys: Lower (305) 745- 3184, Middle (305) 289-2430, Upper (305) 853-3211 keysso.net
Catholic Charities: Emergency shelter, transitional & permanent housing programs for disabled status households, rental assistance ccadm.org – Key West (305) 292-9790
Key West Housing Authority: Low-income subsidized rental housing under both HUD Section 8 & Section 42. Guidelines kwha.org Key West (305) 296-5621
Florida Department of Children and Families (DCF): Apply for federal Food Stamp (SNAP) food program, referral services Statewide (866) 762-2237 myflorida.com/accessflorida
Monroe County Nutrition Program: Congregate meals/ nutrition sites for adults aged 60 or older, home delivered meals, Senior Centers, community volunteer opportunities monroecounty-fl.gov Key West (305) 292-4522 Monroe County Social Services: On-going emergency food assistance, home delivered meals monroecounty-fl.gov Key West (305) 292-4573, Tavernier (305) 852-7125
Monroe County Nutrition Program: Congregate meals/ nutrition sites, home delivered meals, Senior Centers, community volunteer opportunities monroecounty-fl.gov Key West (305) 292-4522
Monroe County Social Services: On-going emergency food assistance, home delivered meals monroecounty-fl.gov Key West (305) 292-4573, Tavernier (305) 852-7125
Monroe County Transit: Senior and disability-related transportation program, no fee for citizens 60 and older, door-to-door services monroecounty-fl.gov/MCT – Key West (305) 292-4424
Catholic Charities of Monroe County: Limited emergency rent, utility and food assistance program- proof of income & identification required to apply ccadm.org – Key West (305) 292-9790
Monroe County Social Services: Limited rent & utility assistance, prescription drug patient assistance, burial/cremation assistance monroecounty-fl.gov – Key West (305) 292-4408
Red Cross: Provides disaster response services, including emergency needs info at redcross.org/local/florida/south-florida – (954) 797-3829
Salvation Army of Monroe County: Limited emergency rent, utility and food assistance program- proof of income & identification required to apply salvationarmyflorida.org – Key West (305) 294-5611
Legal Services of Greater Miami (Monroe County): Pro-bono legal services for low income households, local resource and referrals Key West, toll-free (877) 715-7464 lsgmi.org Legal Services of the Florida Keys: Legal service offered pro-bono on topics such as domestic violence, fair housing, family law, disability probono.net Service throughout the Florida Keys (305) 232-9680
United Way of the Florida Keys: Local non-profit organization supporting education, poverty prevention and food security keysunitedway.org – Key West (305) 735-1929